Morgan Buick GMC Bossier City, INC. - Bossier City, Louisiana

Toribio V. S.

Great customer service. I came in for oil change and filter. Everything was done in a timely manner and guess that’s how I let guard down. I usually like to check the work they do. Like oil level and oil filter tightened but like I said I let my guard down. Come to find out my oil was leaking due to the oil filter being loose and I mean loose. Lucky I did my list check before a work trip or else I would of probably would of been with out a oil filter.

Morgan B.

Wonderful experience. Joseph Bartholomew was the sales rep who helped me. I was looking for a safe, reliable, & attractive vehicle for my daughter. He was so friendly and helpful and didn’t give off that pushy car salesman vibe. Everyone at the Shreveport location were all nice and friendly. (With the exception of the grumpy girl at the front desk in the service department 🥴).
I would highly recommend this dealership and Joseph.

Jaclyn W.

Giving one star for service.

There’s a reason they have so many negative reviews, and others I know have confirmed their negative experiences as well. If you don’t know about mechanics/cars they blatantly take advantage of that.

Here’s what happened: the tech misdiagnosed the car completely then tried to cover his ass by lying after he “worked on the car.” Open the hood for my husband to check and it’s obvious nothing has been touched or changed out. However they swear they changed the blower motor. I tell them that the noise is still there and they check it “fix it again” (again nothing looks touched or new) & “discover” it’s actually the AC compressor causing a second noise. The AC compressor was the original issue and the ONLY noise coming from the car. The fixed operations manager decided to get involved as we were very upset & I honestly don’t know when customer service went out the window bc he straight up called us liars, wrong, and said my husband was irate for no reason. He didn’t get involved in the process until we were obviously upset & had no idea what noises were coming from the car or not, could only tell me his “MASTER” mechanic (he emphasized so much on this) was correct. Couldn’t even show me what was supposedly changed out “bc he’s not a tech & he doesn’t know.” How can you be in charge of service and not know? So at the end, he wouldn’t refund us, wouldn’t acknowledge the mechanics mistake, still wanted to charge us $2k+ to actually fix what was wrong, and was making faces the whole time. The whole situation was so unprofessional. Again, it makes sense why there’s so many negative reviews. Take your car to GMC in Minden if you can, it’s better to get the work done there

DeMarcus

Man!!!! This was one of the best experiences I have had in a long time. Mr. Shea Maddox was not your typical sales person. It felt like we knew this guy all our life. He was the right person for us. Very knowledgeable and considerate. I told him what I was looking for and he went to work for us. We are very satisfied with the service, staff, and the cleanliness of the dealership. Everyone was so kind and that says a lot. The finance guy was awesome! Please go there and ask for Shea Maddox you will not be disappointed!!

Holly S.

I can’t say enough good things about our salesman Anthony Griffin! He was so kind, patient, and responsive! His awesome humor was a good bonus too. We live 3 1/2 hours away from the dealership and he made our experience so easy and seamless! Thank you so much Anthony!

Vickie M.

Great experience Deantea helped in every way possible answered any questions knew what he was talking about. So glad I went here to look at cars, hadn't planned on buying one but I did and everyone in the office were helpful with anything we needed.

Richard W.

With no notice, the service department decided they would no longer honor GM Prepaid Maintenance Agreements. My third trip in this time for an oil change and they wanted to change me even though I had already paid GM for the work. Ended up I didn't pay but told them I would not be back and will take my business elsewhere.

Julie H.

Poor communication with customer regarding vehicle service with a
failure to complete requested services. Vehicle was at dealership for 4 days with no diagnosis of the issue that was requested.