Lowe's Home Improvement - Denver, North Carolina

Jeff Roberts (kritterJeff)

Boy oh boy, purchased a wired door bell from this location, a few months back, afterward the card I used was damaged so Amex sent me a new one, because the return desk can not find the charge on the new card they will not refund it. Now the door bell is sealed in plastic container, never opened never used. Gets better, Now right after I got this new card I returned something else of more value that was bought on the old card and was given store credit…no problem, that was all I was asking for, as I was there to purchase more stuff for the home renovation we have been working on for the past year. Gets even better, asked for the manager, Cecil, I asked for store credit and was going today to spend way more than the value of the return, I got “it’s our policy”, I asked “So you won’t refund this value even knowing
I’ve spent over $250,000 at this location in the past year”. Now I said this loud enough so other customers could hear. His responds was “we can call the county police if you like”, now maybe Cecil is stupid or just dumb and never seen the movie “Pretty Woman” , Maybe he did not believe me because of the way I was dressed, never the less HUGH MISTAKE, I will never purchase anything else from Lowe’s anywhere ever again. So he won’t need to call the police and trespass me….idiot…don’t believe me, ask Exxon how much gas they have sold me since 1987

Kaitlin Church

Can’t say enough great things about the service and experience we had with Casey! Long story short, me and my boyfriend purchased a fridge here back in November 2023, and it started having issues January this year. After dealing with LG (who was no help) and basically said they couldn’t help us because it was on Lowe’s, because of an issue that happened when we got the doors reversed that caused the machine in LGs words to be “unfixable” From the moment we walked in the store and explained the situation, Casey was helpful, and we finally got our E gift card today and we were able to go in store and buy a new fridge! We even ran into Casey in the appliance department and he made sure everything was squared away! Very helpful! I know it might not seem like much, but you don’t know how much it was to be listened to, that we didn’t get with LG! Thank you again!

Roger Dye

So my wife went into Lowes today to buy a refrigerator that was being advertised on sale. When went to talk to the sales attendant, he told her that they couldn't get that refrigerator and proceeded to up sale her on a different model. This isn't the first time we have issues similar to this with Lowes. They continually pit items on sale that are not in stock and can't get to try and up sale you. Also had the same issue with our new countertop and had to cancel our order and find someone else to do it.

rob sterioti

Really appreciated Michael helping me load a new tool chest into my truck. Tried to give him a tip but wouldn't accept it. He just said, "Have a Merry Christmas." Great service! Thanks again, Michael.

Daniel Judah

Very good place for many of your needs. Lowe’s have it all. I have visited this store for many of my needs. The place is a great place to purchase things for barbecue, irrigation, gas connectors, refrigerators and its filters, power tools, lighting for interior and exterior, gardening, woodworking, and many others.

Place is great, location is great, the place is clean and well managed. Service is excellent. Parking space is excellent. Many grocery stores are nearby to simplify your errands.

penny kirsch

Purchased a $1k gift card around 6pm yesterday and had to wait for the store manager to approve before completing my transaction. I waited for 10 minutes while she slowly made her way to the register. Never apologized for the wait, was in no hurry, and didn’t seem to care that I was a customer making a purchase. She had another girl in training and I can only hope this young lady will do a better job when it comes to customer service.

Jessica Shepherd

Had a little bit of an iffy experience. We needed quite a bit of help, and most of the staff were great, but one person wasn't as helpful. They were quite short with us, and kept telling us to go to "fulfillment" without giving us clear instructions as to where that area was, and then answered the phone and cut us off while we were trying to get clarification. The other 2 people that helped us were great, though, and we got a nice discount on paneling that had a bit of water damage. Still five stars for everyone else being helpful.

Wanda Cope

Donovan is exceptional in his service to customers. Very helpful and patient. As a new employee he has the desire and an interest to seek out answers to several plumbing problems I encountered. He is a 10 out of 10 in what you want in the employment in your staff. I can definitely see Donavan in management in the future as his willingness to help is refreshing. Please reward him in his outstanding service today.