Firestone Complete Auto Care - Bossier City, Louisiana

Diana M.

Staff were extremely accommodating and friendly. Jeremy was great to work with. I was given all options and fair pricing. My questions were answered and my concerns addressed in a professional and courteous manner. I grew up in car dealerships, so I know when mechanics are trying to upsell me on things I do not need or lying to me about what is wrong with my vehicle. NONE of that happened here. How refreshing! I was told, with honesty, what repairs were immediate and what could wait for a bit. My car needed quite bit of repair, so I was given discounts on little things that also needed to be done. Although, staffing was short, Jeremy did a great job of managing my time expectations. I was able to get my care repaired in a timely manner. My first experience with Firestone but it won't be my last. Thanks, guys, for getting me back on the road with no hassle!

I'sha D.

Dropped my car off to get an alignment and to have an adjuster come to Firestone because I had a warranty and made the appointment. My car stayed at Firestone from Sunday to Friday because the manager and the adjuster had an issue. We were originally promised to have it looked at on monday. The adjuster called my husband to let him know they would not be working with Firestone and the manager Ron, who was rude and unprofessional. He also said he was non accommodating and refused any additional service because he disagreed with the adjuster. All this to say, Ron caught attitude with my husband as well when he went to pick up the vehicle. We ended up taking my car elsewhere, and my car was fixed within 2 hours at the other business. I refuse to go to another Firestone after this type of service, and the manager needs to learn better customer service. I gave 1 star because the gentlemen at the counter were very apologetic for his boss Ron and said he's a difficult person to deal with.

Samantha H.

Had an emergency tire need where I had a blow out. I was planning on dropping off my vehicle but he said don’t worry we are on it and literally 30 minutes I was on my way. Thank you the team at Firestone! I trust them with all my cars.

Angela W.

Every time I go to Firestone I don't have any issues, they are always accommodating, and if there are any issues that may require them to keep my car overnight I am notified beforehand so that I can plan accordingly. Customer service is always great to me. sometimes you have to wait, which happens with every auto repair place. I missed my appointment time, very aware that I may not be able to get my vehicle in today, and they make me feel it was going to be no issue to get my car in and out same day regardless of missing my appointment time. Great customer service when it comes to alleviating those worries and stressors that occur with car repairs.

Tristen D.

Found I had a low tire with a nail in it after coming back from work. Called around looking for a place that could repair it within a reasonable amount of time. Said there was only one person in front of me dropped it off. Waited 3 hours, finally called to find out it’s been done and never received a call letting me know. No big deal stuff happens. Go pick it up drive the 2.5 hours home no problems. Wake up the next morning to a flat. Nail still in the tire, never was repaired. How I made it home without any problems I have no idea how I made it home other than pure luck. Would not return there, obviously can’t trust them to do the work they’re being paid to do.

Amelia P.

I received unprofessional and rude customer service from the manager, Ron. Ron spoke to me in a very dismissive and condescending tone when I asked questions. In disappointment, my vehicle was Not serviced the day of the appointment and unexpectedly was kept overnight. There was also poor workmanship performed on my vehicle when it was finally returned to me. PLEASE see the attached screenshots for further details of my negative experience.

I must say that the gentleman who made my appointment was named Curtis, and he was kind, courteous, and apologetic. Curtis exemplified good customer service.

Ingrid N.

My tire sensor came on showing I was loosing air fast. I was in Bossier and it was 5:30 pm. I live 40 miles from where I was. I found this Firestone, they took my car right in and repaired the flat. I was able to get home before dark. They were amazing. I thank them so much! Ron was the manager and Stetson was the technician.

Jeremy W.

Don’t bother making an appointment. You will not be seen at that time. 2 hrs after my appointment for oil change and tire rotation I finally get to leave. Also the attendant refused to honor or even try to verify the voucher I had for the service. But instead gave me the standard $25 off. Everyone gets $25 off if you ask. Absolutely ridiculous service. This is why I will recommend people steer clear of this place and even FS over all. They waste your time and do not honor your appointment. This happens every time. I’m done with Firestone. Unacceptable