AC Hotel Charlotte City Center - Charlotte, North Carolina

Michael

Eigentlich ganz ok, mitten in Charlotte. Allerdings war das Frühstück eine reine Frechheit. Für $18 gab es nur qualitativ minderwertige Speisen, für Kaffee aus dem Automaten (z.B. Cappuccino) musste sogar noch extra bezahlt werden. Es gibt zwar einen Starbucks in der Nähe, allerdings hat es in der Innenstadt sehr viele Obdachlose, weshalb der morgendliche Weg zum Starbucks eher beängstigend war.

Carina Fässler

Die Zimmer waren eigentlich sauber. Die Kissen waren alt und haben gestunken. Durch die Covid Zeit wird der Zimmer Service nicht täglich angeboten, aber die Kissen sollte man schon ab und zu waschen. Haben dann ohne Kissen geschlafen. Der Ventilator hat ausgeschaltet sehr laute Geräusche gemacht.
Das Frühstück war super.
Die Mitarbeiter waren nett. Speziell beim onload Parking
Die Lage ist ok. Leider ist Charlotte nicht das was ich erwartet hatte. Viele Geschäfte zu. Covid Hammer hat hier gnadenlos zugeschlagen.
Schade.

Shraay Divine

I recently stayed at the AC Hotel Charlotte City Center and had a great experience overall. The staff was exceptional—friendly, attentive, and always ready to help with any questions I had. They truly made my stay more enjoyable!
The room was fantastic, and I must say, the bed was one of the most comfortable hotel beds I've ever slept in. I felt like I was sleeping on a cloud, which was a welcome relief after a long night before.

However, I did have one issue that kept me from giving a full five stars: the parking charge. I believe that parking should be included as one of the amenities when staying at a hotel, especially in a city center. It felt a bit surprising to have to pay extra for parking on top of the room rate.
Despite that, my stay was very pleasant, and I would definitely recommend this hotel for its excellent service and comfort. Just be prepared for the additional parking fee! I would love to return in the future.

Antwyne Jones

I really like this hotel. I received outstanding customer service from Lorenzo. I arrived early and a room was not ready for me. Lorenzo went above and beyond to ensure that I was comfortable while waiting in the lobby. His pleasant demeanor in providing updates was better than most customer service in supposed 5 star hotels. I appreciate you Lorenzo and AC Hotel! My room was clean and while some people complain about the elevators, I didn’t think that the wait was abnormally long. Enjoyed my stay.

Kevin Keller

This is a nice hotel in a convenient location. The hotel feels relatively new and well-maintained. Friendly and helpful staff.
Parking is convenient and feels safe.

Many restaurant/bar options within walking distance. Everything from high=end steakhouses to corner pubs.

We stayed over the weekend to see an NFL game. The stadium is a 15-minute walk, which means no parking hassles at the stadium.

Jeremy Olson

We recently stayed while we were in town for a basketball game and the entire hotel is nice and clean. Every staff member we encountered was friendly as well. Would recommend and will return whenever we stay in the area again.

Francesca Conlin

We booked a room last-minute after we had a terrible AirBnB situation. We also had our dog and needed a place to stay urgently and it's not easy always to find one that will accommodate that. We're SO happy and grateful we found AC Hotel Charlotte. They are pet-friendly (they even have an outdoor pet-relief area on one floor with turf, a hose and waste bags) with immaculately clean rooms. They greeted us warmly upon arrival with a little goodie bag and a treat for our pup. Our room had beautiful floor-to-ceiling windows with a great view, which made it nice to work remotely from the next day. The business center is also a great spot to work in, and again, all the common spaces as well as our room were so clean. Everyone who worked there was super friendly and accommodating. I don't remember the name of the person who checked us in at the front desk and answered our questions before we officially booked a room (the day was 11/26 around 6/7pm), but they were awesome and provided great services. There's even laundry rooms on different floors if you have a longer stay. Also, the value for the room was noteworthy and the self-parking was very reasonable per day.

Matt Walker

The only good service I had was from the lady at the check-in desk. The bartenders were lazy, bouncers walked around like they owned the place while flirting with the other staff, and the greeter gave us wrong directions. The room we got was ok as far as appearance, but the lights didn't work right, the shampoo/body wash is cheap and stinks, the beds are hard as a rock and the sounds from the spectrum center echo throughout the room with the balcony door securely shut. Forget privacy if you're on the balcony, all that separates you from your neighbors are small sections of frosted glass.