Volkswagen Service - Denver, Colorado

Aaron Weiss

Received a notice of a recall on my VW. Scheduled an appointment for the recall. Received *multiple* text messages from Emich VW confirming my appointment. Got to the appointment only to be told "the manager was supposed to be calling everyone" because the recall parts are on backorder. Don't use a dealership that doesn't respect your time and can't bother to pick up the phone.

Matt Hodge

The service center stripped the oil pan on my Jetta turning a 150 dollar oil change service to a cost close to 1000 dollars to fix. All my previous oil changes had been through them so if it was overtightened that was on them as well. The service dept refused to take responsibility and claimed it was common with my make/model. My car was stuck there so I paid it but I won't be back. Previously I had positive experiences but this was a shock.

Andrea Hintz

Great dealership and service center. The purchasing process was about as smooth as buying a car can get. I felt they were fair and honest with their offer. The customer service on both the sales and service side is excellent. They are clear on fees, timely with repairs, and the communication throughout the process was proactive and helpful. Definitely happy to have found such a well-rounded dealership/service center.

Capt Bob St Clare

Service advisor, Colt Williams really impressed me with his communications. As he promised, he was timely and frequent with his text updates on our auto service. Too many times one NEVER hears from a car dealership service dept unless you take the initiative and call THEM. This wasn’t the case.

Colt was also very personable and professional In person and on the phone. And I was pleased with the warranty repair work done by Emich.

Ross Reding

Top notch service and professional! I bought a new car from here earlier this year and had a great experience, my first service here was equally impressive. I have worked at Commercial Truck Dealerships my whole life (and still do) and this is the best car dealership I have ever experienced, highly recommended!

Zoe O

Always have a wonderful experience. Their service team is incredibly responsive and has the whole process dialed in. They provided me with a loaner while my car was in the shop and kept me updated on the status the entire time. Special shout-out to Milo! Thank you Emich VW for the consistent quality service!

Sydney Balsamo

Great experience here - staff friendly, prompt, good at communicating. My car service was quick and painless, Shawn Collins took care of everything. They offer you courtesy ubers to and from rental car shops too - a nice perk! Buying the car from Nermina a few years ago was also easy. I'd recommend this dealership to anyone in the market for a new VW!

carmeliza dela paz

If planned correctly, service will go smoothly. I left my car overnight for a broken dome light. I knew it would be a couple of days to get it back. Had I not been prepared, this could have been disastrous. Luckily I did not need transportation for 2 days. Now I'm wondering if they would have paid for an Uber to get me to a from work? Also, I scheduled a service maintenance appointment for early morning which also made my wait only 1 hour...and they gave me 1.5 hr window.